I received my bike a couple of weeks ago and have some pros and cons for it. First thing I discovered is there is a complete lack of guidance for the assembly. I have the Hub Duo 2 ST with the large frame and the 27.5x3 tires. Step one of the assembly instructions was to "find the quick release skewer" and install the front wheel. After 10 minutes of searching, I finally realized my bike has a solid axle and uses nuts, not the quick release skewer. The front brake caliper does not come installed on the bike, and there is no mention of that in the instructions. I was able to deal with it, but if you are not mechanically inclined, it could be a problem. The handle bar installation is also different than what is described in the instructions. So the initial feeling was not very positive because of the lack of instructions for the assembly.
Once I got it all assembled and adjusted, the first thing I noticed is the bike is BIG and HEAVY, so only get this model if you can handle the large size. My first real ride was very enjoyable. The bike is comfortable and very powerful. The one negative thing I will mention is that I find that I can't ride it with the Pedal Assist off. I'm in my late 50s and not in great shape, and it's too hard to maintain speed with pedal assist off, but I can deal with having to leave it on ECO mode (PAS1).
So all-in-all, I am enjoying the bike. I find it very comfortable to ride and am very impressed with the power. The only failing that I see is the poor assembly guidance which desperately needs to be updated.
Still love my bike and as mentioned, it is a rocket ship. The only issue that seems to be happening is the gears slip when under any kind of pedal load which is concerning. I imagine it is a simple adjustment to the derailleur but that shouldn’t be a concern for me to deal with for a brand new bike. I’ve sent an email to the team to see what they think.
Thank you
My wife didn’t want an e-bike so I didn’t tell her. I got two for one and surprised her. All it took was one ride, zipping past me. We love our bikes.
I think these saddle bags are great. Sits and fits the on the bike perfectly except the clips had to be cut off but still work. I called BikTrix customer service about the clips breaking and they sent me another pannier bags 2.0 to fit the larger tube rear rack. I haven’t tried those yet but will. The other set will be used for grouse hunting. Very happy with them regardless.
Après avoir changé cette pièce car le moteur a pris l’eau et rouillé à l’intérieur, tous est re fonctionne sauf le Bafang Thumb Throttle. Je suis un peu découragé de ça . Pour un moteur soi-disant étanche.
My Roguehawk FS Step-thru 2 recently arrived. Large frame 26x4. Swapped the right twist throttle to a left thumb throttle, changed the handle grips and seat, tuned the rear derailleur so the shifting is smoother and added a left side mirror. Just personal preference stuff. Still tweaking a few things and working with Biktrix. The customer service has been great. Love the look of this bike. Not too many miles on it so far but the bike is fun and has crazy fast acceleration. And painted over the “RogueHawk” on the bike. Wasn’t a fan of the font they used. Now it just says “OG” 🙂. Note that the seat post tube is short so if you upgrade to another seat post, might have to consider trimming it. This bike is on the heavier side (large frame and 26x4) but is easily powerful enough to crush any hill climbing. Looking forward to hooking up my pet trailer so I can start towing my 2 dogs around 🦮.
received and unpacked. Went really well.
This is an honest review of the entire process.
The bike was purchased in March 2025 with the expectation that it would be delivered in May 2025. There were issues throughout, including a change in motor brand (Hentach to Bafang) and tariff issues. I purchased a custom colour with the range extending battery, and I requested that the tail light wire not be attached as I didn't want a rear rack on the bike. After numerous delays the bike arrived in early October. The rear light was still wired through so for now I am stuck with a rack until I can figure out how to take the wire out without cutting it (the wiring is inside the frame so it's a little more involved). Also the second battery did not arrive and there is apparently another delay with that. There is no clear information on when it will arrive but I am not optimistic that it will be anytime soon. With all of that I was ready to give a one star review, as my entire riding season was basically ruined. Then I rode it.
I watched the YouTube video that was done by the Bike Cave where he tested the first version (with the 1500W nominal Hentach motor). The power in that video was inadequate for what was advertised. The 2.0 version is a beast. While riding off road in an abandoned area I easily hit 72 km/h (45 mp/h). The torque sensor takes some getting used to and it lurches a little but works great. The bike is an absolute beast and a joy to commute on, but be aware, it's basically a limited speed motorcycle with the amount of power it puts down.
I rode 20km today averaging around 50km and was left with 65% battery, so in Sport and Sport+ mode expect 40-50 km range. With a second battery I would expect the range to be more in the 80 km range. The suspension is comfortable and rides smooth.
Get a sideview mirror for the bike given the speeds the bike goes, but the handle bars are very small and won't fit any that are sold on the website. I tried the 17-22mm which was way too large and then purchased a 14-20mm and that was also too large. I reported to getting one that will attach beside the grip (which is annoying).
If not for the shipping delays and the rear light and rack it would be a 5 star review.
The RogueHawk FS 2 Step Over is the perfect ebike. Strong power and very customizable, it is perfectly balanced. Build quality is exceptional and the attention to detail is amazing. Although it was a preorder and I waited a long time for it, I was kept informed all the way through. Would definatly recommend Biktrix to anyone looking for a solid and quality ebike.
When we received our juggernaut lite bike we feel good coz it's a buy one take one deal, the bike is heavy when you lift, but when you ride it, its feel so light and easy to manueuver.
The pedals are very nice. Nice looking quality and exactly what I was looking for.
The A bar is a good handle bar as it has an extra bar to mount extra things to it. I use it for my phone and a bell. Soon I’ll be putting shotgun holder on it for grouse hunting. A much better handle bar. A recommended item.
I’m happy with this seat …very comfy !
It is unfortunate after waiting such a long time to receive our bikes that when everything arrived the pannier bag clips do not fit our racks. (Nor do the bells ordered fit our handlebars). Sad that the orders for accessories cannot be correlated to the bikes ordered or denoted on the website which bikes the accessories would fit. Something for you all to consider
Problems with service and condition of bikes
I am extremely pleased with my new Juggernaut lite.
I ordered it directly from Saskatoon, the process was easy and I was treated with professional courtesy. The bike is everything that I expected, performance and price are outstanding. I highly recommend this product.
I purchased this cell phone mount for my new Biktrix Juggernaut Lite. I am very pleased how easy it is to install and use. It fits the handle bars well. I am overalll very satisfied with this product.
The bike rides well, but reliability and warranty support are major concerns. My bike is less than a year old with under 250 miles, and the charger has already failed. Unfortunately, Biktrix will not cover the part under warranty since I’m not the original purchaser — even though this is a brand-new product line launched this year.
Support was responsive, but the policy means I now have to pay for a replacement part on a bike that shouldn’t have failed this early. For a new model, that’s disappointing and makes me question long-term durability and support.
If you’re considering this bike, be aware: the product may ride well, but if something goes wrong, coverage is very limited.
Follow-up Response:
Thank you for replying. To clarify: I am not asking for a free part — my concern is that the charger failed with less than 250 miles on a brand-new product line. I also submitted photos of my diagnostic process to support the case.
For transparency, I purchased this bike through a reputable business with the original owner’s details, invoice, and proof of payment. To suggest it may have been stolen is inaccurate and unprofessional.
The core issue is reliability: a component shouldn’t fail this early, especially on a new release. Warranty policy aside, it’s disappointing that the response focuses on shifting responsibility rather than acknowledging the product’s durability and concerns.
Unfortunately, we can't send free parts, batteries and chargers to unknown customers. Warranty covers manufacture defects. When it switches hands, we have no idea if it was a manufacture defect or if someone just stole a bike and didn't get a charger.
I have to say I was pleasantly surprised by this turn signal kit. Bright and catches the attention of drivers. Love the toggle left and right. Works well, helps you keep your attention on your surroundings. I would definitely buy it again, Thanks Biktrix!
