I wish I never bought this bike

Hidden Batteries for Duo, FS Pro Series & Stunner X 6

Battery is new and came with bike brand charger which is a plus, also the delivery time was surprising expedient which makes it feel like money well spent

Fast service love my classic Duo—regularly do 50 mile rides—doing a 109 mile ride this summer

I purchased 2 e-bikes off of you at the same time about 18 months ago. Bikes have hardly been ridden. Both batteries have been treated the same, kept warm and charged. The chargers are both fine. One battery is fine, the other completely dead. After writing the company I was told that the battery’s were not theirs so they could do nothing for me. Basically “it’s not our problem”.
I bought Canadian because I thought it was the right thing to do. These are not cheap offshore bikes we bought for our retirement. The support on the bikes seemed to be good from Bixtrix, I guess I didn’t ask about any support for the battery. Maybe you shouldn’t sell batteries at all if you don’t want to have anything to do with them. I now have two expensive bikes and can only ride one at a time. Buying another battery is very expensive and what if it only lasts 18 months? Try selling any used bike without loosing your shirt, especially if it is an electric bike with no battery. I am so sorry I bought two from the company. An electric bike without a battery is useless. If you can’t stand behind a defective battery there is no sense selling batteries at all.

Excellent response and follow up

Had a battery replaced under warranty. Biktrix staff promptly replaced it once the diagnostic testing steps were completed, which confirmed a dead battery.

Battery seems well protected with foam and wrapped well. And likely coming from Canada, fedex wasn’t that kind to it.
Drained it and recharged it, Seems okay. Maybe stiffer cardboard stock would help?