I had 177 miles on the odometer when my rear wheel free hub broke.
Pedaling didn't give me any movement - I couldn't even use the e-bike as a regular bike.

I had to walk the bike home during my commute and was late to work.
Now I'm looking at a $253.43 repair bill for a bike that is hardly used.
I wouldn't buy again.

I am 250 lbs. with two heavy panniers, and my ride to work is a hilly 18.7 miles, and I use less then 10% of the battery. I stay mostly in the 2-assist level but occasionally use 3. The lights are a battery killer, so I attach my own rechargeable back light. From the first ride you IMMEDIATELY feel the excellent build quality. Couldn't be happier. I also have a dual hub drive monster long hauler, and I love both hub and mid-drives. I have always been an avid cyclist, and at 60 yrs. old it is way more fun than any grown man should have!

And customer service Mr Hismak) was great! Just wish colors would match …

Bike arrived quickly with good packaging. Minor issue with handle bar bolts. One was half screwed in and appeared to be cross threaded and paint chipped in that area. After assembly, when loading the bike on my rack i grabbed the front wheel by the fender mount to straighten out the wheel in they tire tray. The mounting bracket snapped off. Took an hour to remove from shock base and fabricate a new bracket from a steel powder coated L bracket.. Repair seems to be working fine and bike handels well on trails and sand wash crossings.

You sent me the info on how to get battery out so I can charge it…at 72 and recovering from broken ankle… I haven’t been able to loosen screws and use rubber mallet yet….
But hopefully…this week..
Love the bike

I watched and read a number of videos on this bike before (and after) purchasing it. Like many who have purchased this bike, it truly is well suited for casual street and trail riding. I originally thought that the mid-drive would be something I would need to get used to. However, quite the contrary, it acts like a standard bike when you want it to, then within a few miles of your first ride, you are comfortable using both gear shifting and simple throttle control. I purchased along with the bike the Thudbuster and premium seat. After installation of both, based on how I plan on using the bike primarily on the road, I probably didn’t need the Thudbuster. But it’s installed so be it. Keep in mind that it does increase the height by 2” so at the lowest setting, it raised the seat height to minimum riding height to 5’4”. The seat is awesome and highly suggest purchasing it. Very happy with my purchase.

I love this bike so far, no problems and assembly was easy.

Assembly was easy; I needed to contact support to get directions to change the speed, etc. Support was very responsive, and as of now, I’d buy again and feel confident with the purchase and support.

So far I’m loving it.